To allow you as a consumer not to have to pay for pre-orders that, for example, still take months to arrive, we at AMUZZI have a payment system with which you only pay at the time of shipment. If you want to receive the deliverable products earlier, please make two separate orders: one with the deliverable products, and one with the pre-order(s). If a product from your pre-order arrives earlier, we will of course keep it separate for you in our warehouse. ![]() This means that your order will not be shipped until the pre-order (and all your other products ordered) have arrived at Amuzzi. If you as a consumer would like to know the status of your pre-order, we will always check with the supplier for you, but please be aware that we currently do not have an automatic notification system of changes in delivery times.ĭo you order multiple items in one order including a pre-order product? All your products will be delivered to you at once. This is a common practice in the world of collectibles and an unprecedented one that we unfortunately have no control over. The actual delivery of the product may be brought forward or (usually) delayed due to various factors such as delays at suppliers, production, shipping, customs, licensor. As previously indicated, this is an indication, an estimate. Our core principle at Otakusheaven™️ is customer service meaning we won't stop until every last one of our customers is satisfied.Once the product is effectively delivered to Amuzzi in Belgium, it will of course be shipped to consumers within the week.įor each product that is a pre-order, we indicate when it is expected. Thank you for showing interest in OTAKUSHEAVEN. However, if your order has arrived you may submit a return/refund request to our email: we will be there to guide you through this. We do not issue refunds once the order is in the PROCESS OF CREATION or SHIPMENT. All refunds will reflect in your account 24-48 hours after being issued. Send us an email within 24 hours and we will issue you a full refund. Cancellations must be made within 24 hours of order placement. For more information on how we secure your information, please consult our Privacy Policy.Ī: Yes. You can then track your order by inputting your tracking number following the ‘trackorder’ link at the bottom of the pageĪ: Once you have finished adding items to your cart, simply click the “Check Out” button in the shopping cart and we will guide you through the checkout process.Ī: Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the checkout process. When receiving your tracking number(s), please allow up to 3-7 days for it to be activated in the shipping company's system. In our experience, the best way to keep your clothing fresh and crisp always is to follow some simple wash & care instructions.Ī: Your tracking number(s) will be provided to you by email once all of your items have been shipped. ![]() Sewed seams are hidden and professionally done.Ī: Clothes are made out of cotton and should be cared for as a living, natural garment. The tees are warm and durable (100% cotton) and the hoodies are thick and made using a perfect cotton blend for maximum comfort, durability and print quality. Consider sizing up for a baggy/loose fit.Ī: We use the best materials for our items. ![]() For context, our 6ft - 90kg model wears a size 2XL. If you have any questions or concerns please feel free to contact us via email at: IG direct message: WHAT IS THE SIZING LIKE?Ī: Sizing is true to size, materials will not shrink over time either. ![]() We work around the clock to ensure that no question goes unanswered.
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