![]() ![]() Then, you need to identify several small goals that will help you achieve the ultimate end goal. “Seamless collaboration between a team and a client will only occur when both sides completely understand the end goal of the relationship. John Rodeman, Digital Marketing Director of Taylor Morrison 7. When your team members know they are being held accountable for their responsibilities, they focus on completing them at a high standard.” “A strong personal relationship is important for any business- client relationship and, as a home builder, we strive to make the collaboration process as smooth as possible by delegating all tasks required to complete a project and satisfy our clients.īy delegating every single task related to a project, it creates a seamless process, from start to finish. This satisfies them and will also cut down on the status update emails and phone calls, which allows your team to focus on the project.” ![]() It also allows your client to watch the progress of the project in real-time, seeing the updates that are being made by your team. This helps to make sure your entire team is on the same page and each person is handling his or her tasks accordingly, in order to stay on track. “The only way you will ever achieve seamless collaboration is by having transparent project tracking between your team and the client. When there is that mutual trust, it allows for strong communication, which then translates to an effortless collaboration between the two parties.” Your company’s trust directly impacts the trust level that your customer has for your brand and the product or services you provide. This helps improve productivity and the results you are able to provide to your clients. “When your team has trust in one another, it helps to resolve problems, builds internal confidence, and makes the communication channel stronger. A client wants to work with a team that loves what they do, and a strong company culture is easy to identify, which enables a seamless working relationship.”Ĭlick here for a free Webinar: How to Stay Compliant While Growing Your Remote Team This type of culture naturally creates a happy team-client relationship. They take pride in what they do and they are not satisfied unless the client is satisfied. They celebrate team wins over individual success, focus their skillset on doing their jobs efficiently, and push hard to complete all tasks. “Teams that are motivated will push each other to reach company goals as well as client goals. Create a Motivated Team Culture and Vision Melissa Thompson, Founder of Harcourt Health 3. Projects are completed more efficiently and clients are happy when you simply leverage the strengths of each team member.” For example, if we are creating sponsored content for clients, we have team members that research the content topics, dedicated writers, copy editors and then someone responsible for sourcing free stock photos for every blog post. Team members who use their strengths outperform those that don’t and are 8% more productive. “When every team member is assigned tasks relevant to their strengths, it helps you run a smoother operation, delivering a more pleasant experience to your client. Play to the Strengths of Individual Team Members Chris Saviano, Business Development VP of PGM Medical Billing 2. It helps to create a smooth communication channel, delivering the client exactly what he or she expects.” Speaking to the same individual throughout the process makes the relationship feel more personal, regardless of how large your company may be. When the client has one point of contact, it not only prevents missed messages and poor communication, but it helps to build a strong relationship. This person not only keeps the entire internal team on track and progressing towards identified milestones and goals, but they also act as the main point of contact for the client. ![]() “Assigning one person as the ‘leader’ or ‘project manager’ for every client can make a huge difference.
0 Comments
Leave a Reply. |